Why haven't I received my cryptocurrency?

Please verify that you sent the transaction through our official website. If someone contacts you through messaging apps offering an exchange, it's most likely a scam. Please report such cases immediately to prevent fraudulent activity.

I provided incorrect information – can I get my funds back?

Unfortunately, no. We can only provide the destination address, but we cannot refund the funds sent. Always double-check the information before sending funds.

Can I cancel my request?

Once a withdrawal request has been submitted, it cannot be canceled or refunded. However, if the withdrawal has not yet been processed, you can request a cancellation through our support team.

How do I track the exchange status?

On our website, real-time updates are available without an account; refresh the page if necessary. We also send notifications to the email address you provided when creating the request.

Why might the final amount differ from the estimated amount?

Because cryptocurrency markets are highly volatile, exchange rates fluctuate during the transaction process. While we guarantee the best available rate at the time of exchange, the final amount may be slightly higher or lower than the initially calculated amount.

How long does it take to complete a cryptocurrency exchange?

On average, transactions are completed within 1-40 minutes. However, if the blockchain network is congested, processing time may increase.